9.1 Customizing Message Templates

To edit or customize any of the message templates, follow the steps below.

1. Click on the ‘Edit’ button of the message template that you want to edit.
2. The page to edit the message templates loads up.
3. Editable fields are the message template description, email subject, SMS subject, email content and SMS content.
4. Change the contents of the fields as desired
5. There is a WYSIWYG editor to simplify the process of editing the email template.
6. There are some pre-defined tags on the editor, to make use of them, place your cursor on the spot then click on the tag to insert it.
7. Click on the ‘Save’ button to save all changes.